Shop with confidence. You have 14 days to change your mind. Follow the steps below to start a return, an exchange, or a refund request.
to return an item
after inspection
subject to stock
fully covered
Go to “My account → Orders”, open the order and click “Request a return”.
Place the unused item in original packaging with all tags & accessories.
Drop the parcel with the provided label. Track from your account.
Defective / wrong item: fully covered by us. Change of mind: return shipping at customer’s expense depending on area (Abidjan/Outside/International).
If stock allows, we exchange for another size/color. Otherwise, we issue a refund.
Important: keep the drop-off receipt. Untracked returns cannot be guaranteed.
You have 14 days from delivery to initiate your request.
In “My account → Orders” once the request is created.
Within 5–10 business days after we receive and inspect your parcel.
Yes if stock is available. Otherwise we refund.
Contact us with pictures: we cover the return and replace or refund.
Our team replies within 24h. Describe your case and attach pictures if needed.
