Frequently Asked Questions

Abidjan 24–48h, major cities 2–4d, other localities 3–6d, international 3–15d depending on method.

We email it after dispatch. You can also see it under “My account → Orders”.

From 1,500 XOF in Abidjan. Outside Abidjan it depends on weight/carrier; the exact rate appears at checkout.

Yes where available. You can select a pickup point at checkout when supported.

Contact support asap. If the parcel hasn’t shipped yet, we can adjust the address.

Available in selected Abidjan areas for orders under 100,000 XOF.

Cards (Visa/Mastercard), PayPal, Mobile Money where available, and sometimes COD.

Yes — PCI-DSS compliant providers and end-to-end TLS encryption.

Go to “My account → Orders”. Statuses (processing, shipped, delivered…) are displayed there.

If it hasn’t shipped yet, yes. Contact support quickly and we’ll cancel it.

Check your spam. If missing, contact support with your email and approximate purchase time.

You have 14 days from delivery to return unused items in original packaging.

Depends on the reason. Defective items = covered. Change of mind = shared fees depending on your area.

Within 5–10 business days after we receive and check the returned item.

From “Sign up”: enter your email and password, then confirm via the email we send.

Use “Forgot password” on the sign-in page. We’ll send a reset email.

Yes. If an item is sold out, you can enable back-in-stock alerts when available.

Check the size guide on the product page. Ask support for a personalized tip.

We comply with GDPR and never share your data without consent. See our Privacy Policy.

Change your password immediately and contact support. We’ll help secure your account.